SecureAuth® Identity Platform

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SecureAuth Identity Platform is an identity security software solution that allows an organization to intelligently secure access to their systems.

The platform offers a number of multi-factor authentication choices, adaptive authentication risk checks, support for all major federation protocols for single sign-on, connector integrations to all major database and directory providers, and self-service identity management tools.

Timeline: 1.5 years (ongoing)

My Role

I am the design lead on the project and am responsible for developing the design strategy, contributing and overseeing design execution, and leading UX research efforts.

As such, I conducted some of the research interviews, developed research study plans, oversaw design delivery and development, managed and coached junior designers on design for the application on-boarding and templates feature, and did the majority of the UI design for the data stores feature.

Research & Problem Definition

The team conducted a number of customer and internal stakeholder interviews to help us figure out what the inherent issues were with the system. I picked up things towards the beginning of the project and focused efforts around an approach to the redesign — identifying which problems were most important to tackle first and defining an MVP effort for the redesign.

Key research findings

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  • On-boarding for the product took anywhere from 12 - 18 months

  • Because settings were not shared between areas of the UI, management of your integrated applications, login experiences, and data stores was confusing, unwieldy, and error prone.

  • Admins with large numbers of “realms”, an internal term used by the UI to describe an individual instance of a login experience and all of its unique configurations, were frustrated with the difficulty of keeping all of these settings in sync with each other across all of their environments. Additionally, there was no existing mental model for the concept of realms and both admins and internal stakeholders struggled to articulate what a realm did in the system.

  • Upgrading between versions of the product was extremely difficult and could take months or had actually become impossible for some customers due to customizations of the system in their environments. This posed a serious security risk as the most recent versions of the product would regularly be enhanced to address security bugs and flaws.

Presentations

 

Phase 1 Redesign Presentation

This presentation covers the high-level strategy and a live demo of our first phase of the SecureAuth Identity Platform redesign project. We were still calling the product “IDP” at that time.

Audience

The audience was the SecureAuth executive team, sales, customer success, and marketing teams with some representatives from our larger customer accounts.